Terms and Conditions – SISI Drops
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Terms and Conditions

These terms and conditions aim to put a light on and clear the relationship between the online store www.sisidrops.com and its users and customers. The store and its customers and visitors are bound by these conditions to agree, value, and comply with them at every times. http://sisidrops.com/ keeps the right to change them at any given moment without prior notice.

www.sisidrops.com” is an e-commerce website and it is managed by the limited liability company “SISI DROPS” OOD, UIC: 206496202, based in Bulgaria, Varna, Western industrial zone, office building “Granite”.


  1. Products

All products on the website are 100% genuine with guaranteed original package and quality. All the prices are VAT included and tax-free. The website keeps the right to change the products’ prices and promotions.

  • EDT (Eau De Toilette) – this is toilette water, which contains from 5% to 15% (typically ~ 10%) aromatic concentrate. The toilette water is the most popular form for branded fragrances, offered on the market, especially for the summer.
  • EDP (Eau De Parfum) – this is perfume water, which contains aromatic concentrate, up to 10% and 20% (typically ~ 15%). Predominant notes are medium tones or the core of flavors. The perfume water is more lasting and intrusive than the toilet water but is not suitable for the warmer months.
  • EDC (Eau De Cologne) – also known as cologne, it contains from 3% to 8% (typically ~ 5%) essential oils or a blend of extracts, alcohol, and water. Eau De Colognes are mainly Chypre citrus type perfumes and men’s colognes are different from women’s colognes.
  • Perfume extract (Le Parfum) – this is the purest and most resistant perfume form. It lasts for up to 18 hours and the percentage of essential oils in it is about 15-40%.


  1. Products without package

This is a group of products without an official package, a box and sometimes without a cap. The products in this category have not been used or consumed and their quality is the same as the standard products. They come in transportation package which protects the content from damages during transportation. Products without packaging are identical to the testers and they are recommended for personal use only.


  1. Special offers and promotions

The website offers various unique deals that are valid within a specific time period or while the products are in stock. After the offer ends, it may not be available again.

Promotional products are those reduced from their original price in our store. Special offers are valid while in stock or for a specific period of time.


  1. Registration

To make a registration you must complete all required fields, possibly with comprehensive and updated information. Lack of such information may complicate the process of completing your orders. If you wish to receive information about attractive promotions and discounts, you can subscribe to our newsletter.


  1. Privacy and Security

The website has a secure SSL (Secure Socket Layer) certificate that provides an encrypted connection between the server and your personal browser in order to provide a protection of your personal data. All your personal data published on the website is completely confidential, secured and will be used only for the site needs. www.sisidrops.com undertakes to protect and store the personal information of its customers, to refrain from unethical practices available on the Web and will not provide your data to any third parties.

Please, find more information in sections “Privacy policy” and “Cookie policy”.


  1. Forgotten password

If you have forgotten your password, you must fill your e-mail address in Forgotten Password and then you will receive a new automatically generated password in your e-mail inbox. For security reasons, it is recommended to change the automatically-generated password with a new one.


  1. Rights and obligations of the seller “SISI drops”

    The SISI DROPS is obliged:

  1. comply with the terms of this agreement;
  2. fulfill the Buyer’s orders if the ordered product is available and payment is received from the Buyer;
  3. transfer the product to the Buyer, according to the chosen sample, the placed order and the terms of this agreement.
  4. check the qualitative and quantitative characteristics of the product when packing in the warehouse.

The SISI DROPS has the right to unilaterally terminate the provision of services under this agreement if the Buyer violates the terms of this agreement.


  1. The buyer is obliged:

   1. Complete payment and receive orders under the terms of this agreement;

     2. Get acquainted with the information about the product posted on the website;

     3. Upon receipt of the product from the person who delivered it, verify the integrity and completeness of the product by               examining the contents of the package.  In case of damage or incomplete packaging of the product, document them in              an act, which, together with the Buyer, must be signed by the person who delivered it to the Buyer.

     4. The buyer has the right:

– place an order on the relevant page of the website.

– require the SISI DROPS to fulfil the terms of this agreement.


  1. Orders
  1. Once you have selected a product, it can be added to your shopping cart by selecting “Add to Cart”
  2. Every product that you have ordered goes to the “Shopping Cart” menu. From there you can remove or change the quantities of the goods.
  3. To finish your order, you can select the option “Checkout”, where you should fill in your personal details, as well as the shipping and payment method. If you do not wish to register as our client, you can choose “Guest Checkout”.
  4. To finalize your order you should just mark that you agree with the “Terms & Conditions” and then press “Confirm order”.
  5. After your order is successfully made, you will receive an automatic e-mail confirmation from us.
  6. The term for the formation of the Order is up to 2 working days from the date of its execution. If the order is placed on a weekend or holiday, the formation period starts from the first (after the weekend) business day.


  1. Payment
  1. Payment system accepts Visa, MasterCard, JCB, American Express, CUP, iDeal, Bankomat, ICard. The payment is being processed through the secured myPOS  Getaway. (The payment might be converted to EURO and SISI DROPS does not take any responsibility for any additional bank or conversion fees). We will inform you of the method of payment and delivery you have chosen, as well as the associated costs, before dispatching your order. 

    2. PayPal – One of the most popular online payment systems. (The payment would be converted to EURO and SISI DROPS does not take any responsibility for any additional bank or conversion fees)


  1. Delivery and Shipping

 The Buyer receives the product with the help of a carrier or courier company. The procedure for payment and receipt is indicated on the corresponding page of the website.

  1. Orders placed after 12:00 PM are processed the next business day.
  2. The delivery time shown is only an estimate and is based on the courier company’s estimated delivery time.

   3. Before sending the ordered product, SISI DROPS has the right to contact the Buyer at the phone/e-mail indicated by him, to clarify details of the order and/or delivery.

   4. SISI DROPS is not responsible for failure to fulfil an order in cases where the Buyer has provided false, incomplete and/or inaccurate personal data, including when he/she has provided an incomplete, inaccurate or fictitious address or phone number.

  1. The fact of receipt of the product and the absence of claims to the quality of the product delivered by the Carrier Companies, the Buyer confirms with his own signature in the consignment note, declaration of the Carrier Company, or in the delivery note upon receipt of the product. For its part, the SISI DROPS guarantees the shipment of the product to the Carrier Company in the quantity specified and paid by the Buyer, complete according to the specification of these product and in proper (working) condition and quality.

    6.In exceptional circumstances, SISI DROPS reserves the right to extend the delivery period, promptly informing the Buyer thereof.

    7.All questions that have arisen in the process of payment and delivery of the product, the Buyer can find out from the contact details in the Contacts section.

  1. Return policy

1. We guarantee the authenticity and that ONLY ORIGINALITY of our All our products are 100% authentic and Original/Brand Originals, but we do not guarantee that you will love them. Tastes are different and fragrances are subjective. We make each vials individually to order.

2. We do not accept returns or refunds based on the DIRECTIVE 2011/83/EU OF THE EUROPEAN PARLIAMENT AND OF THE COUNCIL of 25 October 2011 on consumer rights, amending Council Directive 93/13/EEC and Directive 1999/44/EC of the European Parliament and of the Council and repealing Council Directive 85/577/EEC and Directive 97/7/EC of the European Parliament and of the Council, CHAPTER III, CONSUMER INFORMATION AND RIGHT OF WITHDRAWAL FOR DISTANCE AND OFF-PREMISES CONTRACTS, based on Article 16 Exceptions from the right of withdrawal chapter (a) the supply of goods made to the consumer’s specifications or clearly personalized. (b) the supply of sealed goods which are not suitable for return due to health protection or hygiene reasons and were unsealed after delivery https://eur-lex.europa.eu/legal-content/EN-BG/TXT/?from=DE&uri=CELEX%3A32011L0083

  1. There are no returns for products shipped without a cancellation request made within the first 24 hours of purchase and/or clearly BEFORE sending out to the buyer.
  1. We pack very thoroughly and carefully to safely pack your order for However,if you receive an order that is damaged,leaking,broken,or defective, please contact the delivery company (from your Tracking Number) and file a claim based on Delivery Damage and provide them with a photo of the item you received as well as your order receipt incl. The Original Invoice.
  1. Return shipping charges are the responsibility of the customer unless the customer mis-shipped and will be decided on case by case from Costumer care on support@sisidrops.com
         Important Notes:
  • This page may be updated or changed at anytime without
  • In a case of an error or mistake made by the clients (wrong size, quantity, or product model) the web site does not take any responsibility!
  • The prices are available only for this online shop!
  • The website reserves the right to change prices, availability, and current offers, and does not undertake the responsibility to notify the customers of the changed conditions.
  • All the information provided on the website is currently possessed by “SISI Drops” OOD and the usage of the website content is only allowed by quotations and link to www.sisidrops.com.


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